Below FAQ are some common concerns of our clients before purchasing from Kawaii Vibe, if you have other questions, please just send it to contact@kawaiivibe.com
You can contact us at by email contact@kawaiivibe.com or using our contact form
We are shipping worlwide.
Processing and Shipping: We work closely with our suppliers and warehouses to package and ship your order as soon as possible.
This process typically takes about 2-3 business days, sometimes more depending on demand and available inventory.

US Orders: 2-4 weeks delivery.

International Orders : 2-4 weeks delivery.

* PLEASE NOTE: The delivery times stated above are only our best estimates. Our training accessories are currently in very high demand, and in rare occasions, you may encounter small delays with your order. We thank you in advance for your understanding.
You can track your order on our tracking page with the tracking number you received by email after your order have been shipped.
Due to high demand, an item may be removed from stock temporarily; or in the case of multiple products, each item may have been sent in separate parcels.

We will make every available effort to communicate any notable changes to your order via the email address we have on file. If you still have not received an email notification about any changes to your order, but are still missing an item, please reference our contact information provided above, and kindly provide us with the following information:
- Order Number
- Missing Item(s)
Our support team will look into the matter and will resolve the issue for you as quickly as possible.

IMPORTANT: All missing item claims must be made within 7 days of the delivery date of your order.
If more than 12 hours have passed since order placement, we are unable to change the address of your delivery for security reasons.

Should you experience a failed delivery, the carrier will either:

1.) Leave a calling card whereupon you can arrange final delivery directly with them; or
2.) Return the package to us, where we will contact you to arrange re-delivery.
If you are not at home during delivery, your parcel may be left in a safe place on the property, with a neighbor/building management. The courier will usually leave a note or communicate indicating as much to you.

If there is no suitable place for the delivery, the courier will leave a card instructing you on how to rearrange the re-delivery for your parcel.

If your parcel has not arrived and there are no instructions posted to your front door, please contact the courier with your tracking number to rearrange delivery.
We are working with suppliers around the world and mainly in Asia (Japan, Korean, China & Thailand) to provide the best and most authentic kawaii products possible.
If your tracking information shows your order marked as "delivered," but you have yet to receive your purchase:

- Please first check likely spots around your residence where your local carrier may have stashed the package. We also recommend checking with any neighbors or property management/staff who may have accepted the parcel on your behalf.
- If your order was scheduled to be delivered to a work place, please check with other employees who may have accepted the parcel.
- Couriers may sometimes update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you are still unable to locate your order, please contact our support, and where possible, we will open an investigation with the courier and do our best to help out!

Note: All lost parcel claims must be made within 30 days of the delivery date.
Customs fees may be charged upon the package reaching the destination country.
You, as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.
Kawaii Vibe assumes no control over customs and import tax issues. Please understand we are generally unable provide any numbers regarding such taxes and fees, as they vary wildly from country to country and are subject to change at any time.
For our Canadian customers, the threshold for bringing goods into Canada is around $20 CAD. If your order is more than this amount, you are likely to be charged customs and import fees.
Refusing to Pay Customs
Should you elect to refuse to pay the customs fee, and the parcel is returned back to Kawaii Vibe, a nominal shipping & handling fee will be deducted from your refund.
If you are still unsure on whether you will be subject to customs fees, we strongly recommend contacting your local customs office for more information before placing your order.
You can contact us at contact@kawaiivibe.com
All refunds are to be made to the method and account used to pay for your original order.

In the event that we are unable to refund directly to your account, store credit will be issued.
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